About SkyWave BPO Solutions
Skywave BPO Solutions (Pvt) Ltd is a privately owned Business Process Outsourcing company based in Colombo, Sri Lanka. We specialize in delivering professional customer support and call centre services to businesses operating in international markets, including the United Kingdom and Australia.
The Begining
SkyWave BPO was founded with a clear purpose — to help international businesses deliver exceptional customer experiences without the high cost of in-house support teams. We saw an opportunity to connect world-class Sri Lankan talent with businesses in the UK and Australia, and SkyWave was born.
Mission
To help businesses improve customer support efficiency while reducing operational costs, through long-term outsourcing partnerships built on trust, communication, and quality.
We are global
Based in Colombo, Sri Lanka, SkyWave BPO serves businesses across the UK and Australia — offering dedicated customer support teams, multichannel communication services, and scalable BPO solutions that work across time zones, industries, and business sizes.
Value Focused Businesses that partner with SkyWave BPO gain more than just a support team — they gain a competitive advantage. With cost savings of up to 60%, a highly skilled English-speaking workforce, and a culture built around accountability and quality, we give your business the tools to deliver world-class customer experiences every single day.
Our culture is built around four key values that set us apart from the rest.
Passionate
We are deeply committed to delivering outstanding customer experiences on behalf of every client we serve.
Respectful
We treat every customer interaction and client relationship with professionalism, patience, and genuine care.
Ownership
We take full responsibility for the quality of our work and are accountable to the clients and customers who depend on us.
Unified
We operate as one team — aligned, communicative, and focused on a single goal: your success.